Feedback & Complaints

At Luma Supports, we’re committed to Support that Matters. 

Your feedback helps us grow and continue improving our services. Whether you’d like to share a compliment, suggestion, or complaint — we welcome your input. You can remain anonymous if you wish. All feedback is handled confidentially and in line with the NDIS (Complaints Management and Resolution) Rules 2018. If you’ve requested a response, our team will contact you within 3–5 business days.

Feedback & Complaints

At Luma Supports, we’re committed to Support that Matters. 

Your feedback helps us grow and continue improving our services. Whether you’d like to share a compliment, suggestion, or complaint — we welcome your input. You can remain anonymous if you wish. All feedback is handled confidentially and in line with the NDIS (Complaints Management and Resolution) Rules 2018. If you’ve requested a response, our team will contact you within 3–5 business days.

Feedback & Complaints